How to capture OVFTool logs to troubleshoot Client Support Plugin issues in vCloud Director

Follow the steps given below to capture OVFTool logs:

  1. Open vCD UI in browser by adding ?debug=true at the end. For example see URL:
  2. Now reproduce the issue
  3. Collect the client logs from the client machine. If client machine is windows, then the logs will be at following location:
    1. %TEMP%\VMwareClientSupportPlugin\

Log file names would be:

  • plugin-<pid>.log and plugin-ovftool-<pid>.log
  • It may say download, but it works for upload because it’s the same process

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